GRAYPORTER GLOBAL WARRANTY POLICY

Professional Protection. Local Support. Global Savings.

At GrayPorter, we bridge the gap between global pricing and local peace of mind. Whether you purchase an Official Regional Model or an International Direct Model, your equipment is backed by our 1-Year Elite Warranty. We operate as a registered corporation with dedicated logistics and support hubs in the USA (California and Memphis), UK (Aylesbury).

1. Universal Coverage (USA, UK, & EU)

We provide a seamless warranty experience for our customers across three continents.

• Official Regional Models: Covered by the standard Manufacturer’s Warranty. We act as your liaison to ensure the brand’s local service centers prioritize your repair.
• International Direct Models: To provide you with the lowest prices globally, these models may bypass local regional warranties. GrayPorter assumes the role of the warrantor. We provide an 1-year coverage plan that at the bear minimum matches the manufacturer's term (normally improves on them) managed entirely by our regional support teams.

2. Who is GrayPorter? (Stability & Reliability)

We are not a "marketplace" of anonymous sellers. GrayPorter is a structured entity with physical inventory and a long-term commitment to the photography community.

• USA: Headquartered in Escondido, California. USA with primary distribution in Memphis, TN.
• UK/EU: Registered Limited Company 1035733 (D2C Capital LTD) operations with UK/EU return hubs in Aylesbury UK.
• We have the financial stability and operational history to ensure that if you need a repair six months or six years from now, we are here to answer the phone.

3. The "Gold Standard" Repair Process

• Expertise: All repairs are performed by Factory-Authorized Service Centers. Your gear is handled by brand-specialist technicians—never uncertified shops.
• Parts: We strictly mandate the use of 100% Original Manufacturer (OEM) Parts. We never permit the use of "equivalent" or third-party components.
• Logistics: If your product develops a defect under warranty, we provide a pre-paid shipping label from your location (USA, UK, or EU) to our nearest authorized service hub.

WARRANTY TERMS & CONDITIONS (THE SPECIFICS)

What is Covered: This warranty covers all manufacturer defects in materials or workmanship for a period of one (1) year from the date of delivery. If a hardware failure occurs during normal, intended use, GrayPorter will, at its discretion, repair or replace the unit using genuine parts at no cost to the customer.

What is Not Covered: To maintain our ability to offer the lowest prices on the market, this warranty does not cover (unless specifically mentioned on your invoice):

• Accidental Damage: Drops, impacts, crushed components, or cracked screens.
• Environmental Damage: Water/liquid ingress, sand, dirt, or extreme heat/moisture exposure.
• Misuse: Damage caused by unauthorized firmware "hacks," third-party battery leaks, or using the product outside of manufacturer-specified parameters.
• Consumables: Normal wear and tear on rubber grips, battery life degradation, or cosmetic scratches.
• Unauthorized Service: Any attempt to repair the device by a non-authorized third party voids this warranty immediately.

The Claim Process:

• Initiate: Contact us at customerservice@grayporter.com with your order number and a brief description/photo of the issue.
• Evaluate: Our technical team will provide a remote assessment within 24–48 hours.
• Ship: Once approved, we will issue a Pre-Paid Shipping Label for you to send the item to our nearest regional hub (USA, UK, or EU).
• Repair & Return: We coordinate the repair with factory technicians and ship the item back to you at our expense.

Limitation of Liability: GrayPorter is not liable for any incidental or consequential damages, including but not limited to loss of data, loss of income, or missed photo/video opportunities resulting from equipment failure. We highly recommend maintaining a backup workflow for professional assignments.